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Special Educational Needs & Disability Information Advice and Support Service (SENDIASS) Formerly Parent Partnership

About Liverpool & Knowsley SEND IASS

SEND IASS services provide free and confidential impartial information, advice and support to children/young people with special educational needs and/or disabilities (SEND), and their parents/carers. SEND IASS is a statutory service, which mean there has to be one in every local authority. 

SEND IASS were previously known as Parent Partnership. The name changed when the range of services SEND IASS provide expanded to include children and young people from 0-25. SEND IASS also covers other issues related to special educational needs/disability (SEND) such as health and social care issues. 

Liverpool and Knowsley SEND IASS is a combined service for residents of Liverpool and Knowsley and is delivered by WIRED. WIRED has an excellent record of providing high quality services for children, young people, parents and carers in Wirral, Warrington and other areas. 

Liverpool and Knowsley SEND IASS offer:

  • Telephone and Email Service
  • Information, Advice and Support for parents/carers, and young people with SEND.
  • Written information about Special Educational Needs (SEN)
  • Information sessions for parents and carers
  • Information, Advice and Support relating to School Admissions & Appeals, Education, Health and Care plans (EHCP), Tribunals, Disability Discrimination, SEN Support, Transport, Exclusions and Post-16. 


How does the Service work?

    • Any child or young person with special educational needs or a disability or their parent or carer who needs help regarding their own or their child’s education and related health and social care issues can contact us. We accept referrals from any source, but will only become involved if you, the child, young person or parent, want our help.
    • We offer support over the telephone, by email and through appointments at the office. If you contact us by telephone please leave a message clearly stating your name, number and a brief description of your concern. A member of staff will contact you within five working days to discuss your circumstances. 
    • In certain circumstances we may be able to offer a home visit.

What do we do to help?

    • We provide full, accurate information on your rights, roles and responsibilities within the SEN process. We can explain how support for SEN is organised and help you to find your way through the systems.
    • We give you information about the range of options available to you so that you can contribute to the decisions made about your child’s education.
    • We have links with parents’ groups and voluntary organisations as well as other services, so we can point you towards other sources of help and support. We also have links with forums that services use to consult parents when planning to change or develop the services they offer.
    • We work to the national standards set out for Information, Advice and Support Services in the SEND Code of Practice (2015).


Liverpool & Knowsley SEND IASS needs your help

Can you please spare a few minutes of your time to help us improve our service? 

As part of a Department for Education funding initiative for a new Information, Advice and Support Program, Liverpool & Knowsley SEND IASS (special educational needs/disabilities, information, advice and support service) is gathering views from parents/carers, children/young people and professionals about your experience of our service and suggestions for future development.

If you have not used our service before or do not know what we offer, this is also useful information as it will help us to target our future marketing.

Your views will help us to create a two-year development plan and apply for additional funding in March 2019. What you tell us will directly influence how we shape the future service.

All children & young people up to the age of 25 that complete the survey will be entered into a draw for the chance to win £50 vouchers for a venue or shop of your choice

If you would prefer a paper copy of this survey, an easy read version or to speak to somebody face-to-face please contact the service on 0800 012 9066 or via email at

Parents Survey

Professionals Survey

Children & Young Persons Survey

Who to contact


Where to go

Stonycroft Children's Centre
38, Scotia Road
L13 6QJ

By Appointment Only

Other Details

Local Offer

Contact Telephone
0800 0129066 Option 1 Liverpool residents/Option 2 Knowsley residents
Contact Email
Local Offer Age Bands
Young Adults (16 to 25)
Primary (5 to 11)
Secondary (11 to 16)
Early Years (0 to 5)
Needs Level
SEN Provision Type