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The Silver Line

The Silver Line is the UK’s only free, confidential helpline for older people, open every day and night of the year, offering information, friendship and advice. Callers can access the service whenever they need to speak to someone, using a simple number 0800 4 70 80 90 which is free of charge from both landlines and mobiles.

In addition to the helpline, The Silver Line signposts older people to other charities and local services which can provide additional support. For those wishing to receive a regular call or letter, we have volunteer ‘Silver Line Friends’ who are specially trained to support older people. 

For those who have loss of hearing or who are not confident on the telephone, we offer ‘Silver Letters’. This is a weekly exchange between an older person and a matched volunteer. The individuals write a letter on a fortnightly rotation, meaning that each week they will either be writing or receiving a letter. 

The SIlver Line also offers 'Silver Circles', a facilitated group conversation via a telephone conference call. For many of the participants it is the first time in many years that they have enjoyed chatting to and socialising with a group.  Each Silver Circle has a lead topic on a shared interest of all participants. This offers a main theme for each weeklyconversation.

Who to contact

Contact Name
The Silver Line Helpline
Telephone

E-mail
info@thesilverline.org.uk
Website
www.thesilverline.org.uk

Time / Date Details

When is it on
24 hour telephone helpline open 365 days of the year
Time of day
Afternoon
Evening
Morning

Other Details

Availability

Referral required
No
Referral Details

Individuals may self refer by telephoning the helpline 0800 4 70 80 90.  Third party referrals can be made via our website at 

http://www.thesilverline.org.uk/what-we-do/referrals/

Other notes

The Silver Line is a 24 hour free and confidential helpline available for any older person, no matter where they live in the UK and is open every day and night of the year.  It offers information, friendship and advice and callers can access the service whenever they need to speak to someone, using a simple number 0800 4 70 80 90 which is free of charge from both landlines and mobiles.

In addition to the helpline, The Silver Line signposts older people to other charities and local services which can provide additional support. For those wishing to receive a regular telephone call we have volunteer ‘Silver Line Friends’ who are specially trained to support older people. The matched volunteer will call every week for around 30 minutes, offering a regular telephone befriending service.

For those who have hearing loss or who are not confident on the telephone, we offer ‘Silver Letters’. This is a weekly letter exchange between an older person and a matched volunteer. The individuals write a letter on a fortnightly rotation, meaning that each week they will either be writing or receiving a letter. 

The SIlver Line also offers 'Silver Circles', a facilitated group conversation via a telephone conference call. For many of the participants it is the first time in many years that they have enjoyed chatting to and socialising with a group.  Each Silver Circle has a lead topic on a shared interest of all participants. This offers a main theme for each weekly conversation.